FAQ

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ABOUT

What is LES MILLS On Demand?

Where is LES MILLS On Demand available?

Are all LES MILLS On Demand workouts included in my subscription?

Who are the instructors in the videos?

Can I use LES MILLS On Demand when I travel?

Can I try it out before I buy a subscription?

How do I cancel LES MILLS On Demand?

GETTING STARTED

Which workout should I do first?

How fit do I need to be to start doing LES MILLS On Demand workouts?

What equipment or preparation do I need for a LES MILLS On Demand workout?

Can I bookmark my favorite LES MILLS On Demand classes?

How do I make sure I’m doing the workouts safely and correctly?

TYPES OF CLASSES

Strength Training

Yoga-Fusion

High Intensity Interval Training (Cardio)

Core Conditioning

Step Aerobics

Indoor Cycling

Martial Arts

Dance Fitness

Kids and Teens

TECHNOLOGY

How do I access LES MILLS On Demand?

What devices can I use to stream LES MILLS On Demand?

How many devices in a household can stream LES MILLS On Demand?

Why can’t I watch videos?

Can you help me troubleshoot my internet connection?

Do cookies need to be enabled on my computer?

How can I control how much data LES MILLS On Demand uses?

Why does my video display a ‘No Visible Sources' error message when trying to play a workout?

EXERCISE SAFETY

When should you not do LES MILLS On Demand?

How do I make sure I’m doing the workouts safely and correctly?

Can I do LES MILLS On Demand workouts while pregnant?

BILLING AND ACCOUNTS

How do I cancel LES MILLS On Demand?

What is your refund policy?

What credit or debit cards can I use to pay for LES MILLS On Demand?

How do I use PayPal to pay for LES MILLS On Demand?

What currency will be used to charge my card?

The cost of my monthly subscription differs to the cost advertised. Why is this?

How does LES MILLS On Demand charge my account?

How can I find my payment history?

How many devices in a household can stream from one account?

How do I update my LES MILLS On Demand account information?

I'm seeing charges from LES MILLS On Demand that I did not authorize.