FAQ
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ABOUT
What is LES MILLS On Demand?
LES MILLS On Demand gives you the best, authentic Les Mills workouts anywhere, anytime, on almost any device. We’ve customized the workouts we teach in health clubs and made them available to you as online videos. Many of the workouts are only 20-30 minutes – ideal for in-home – and they’re just as challenging and rewarding as going to the gym. In addition, LES MILLS On Demand provides workout schedules customized to your level of fitness, Les Mills Nutrition knowledge to improve your training and videos to get the most out of your workout regimen.
Want to give it a go?
Where is LES MILLS On Demand available?
LES MILLS On Demand is currently available in the United States, United Kingdom, Sweden, Finland, Denmark, Norway, Estonia and Poland. We’re also available in NZ to members of a LES MILLS Gym. We are working on expanding LES MILLS On Demand to more countries as fast as we can!
Are all LES MILLS On Demand workouts included in my subscription?
Each and every workout on LES MILLS On Demand is included in your subscription. LES MILLS On Demand also offers workout instruction and fitness education videos to boost your workouts. Please note that some Les Mills workouts offered in your gym / club facility may not be available on LES MILLS On Demand.
Who are the instructors in the videos?
LES MILLS On Demand instructors are the best of the best. They are the same individuals who teach Les Mills instructors around the world how to lead our classes. You can see more about some of our LES MILLS On Demand instructors here.
Can I use LES MILLS On Demand when I travel?
Yes, you can use LES MILLS On Demand when you travel. There’s a simple 3 step process to make sure you can access your favorite workouts, anywhere.
- STEP ONE: Make sure you’re all signed up for LES MILLS On Demand. You can register here.
- STEP TWO: Download the LES MILLS On Demand app for your device before you leave home, then sign in.
- STEP THREE: Connect to a good WiFi signal, choose your workout, and go for it!
Using an iOS device? With the LES MILLS On Demand iOS app, you can download workouts for up to 14 days and view them at your convenience.
If you want to use LMOD when travelling, please use one of our apps, as you will not be able to access the website from an unsupported country.
Can I try it out before I buy a subscription?
LES MILLS On Demand offers a free 10-day trial to new customers to try out our entire portfolio of workouts. If you’re not satisfied within the 10 days, you can cancel your account before your trial ends and you will not be charged.
Want to give it a go?
How do I cancel LES MILLS On Demand?
You can cancel your LES MILLS On Demand subscription at any time in the My LES MILLS On Demand Subscriptions section of My Account. You will need to visit this page to be able to access My Account. Select ‘My subscriptions’ in the drop down under ‘My Account’ at the top of the page. Then click ‘View’ next to your subscription type.
If your subscription is tied to your club membership, you will need to request cancellation via your facility to ensure they also your billing agreement.
Using the platform
How do I log in?
To access LES MILLS On Demand from your device, please download the new LES MILLS On Demand app from the app store if using Android, Apple or Roku device. Once downloaded click SIGN IN, enter your registered email address (once) and press CONTINUE. An email will be sent to you to link this device with your account. Please click the link in the email within 24 hours to complete activation. Your iOs app will refresh and you will be logged in, ready to start working out! Once you’re signed in, your device will keep you logged in for 12 months – just make sure you have cookies enabled!
Have an iOS or Android device? Download our latest apps here!
iOS app: https://itunes.apple.com
Android app: https://play.google.com
Watch tutorial video on how to sign in on the website.
Watch tutorial video on how to sign in on mobile app.
I still haven't received my activation email
If you've tried logging in a few times and still haven't received your activation link, please check your spam and junk folders and be sure to add [email protected] to your contacts. If not luck, email [email protected] – there may be a typo in the email address entered when registering which we can fix straight away for you.
Do cookies need to be enabled on my computer?
Yes - LES MILLS On Demand stores some information on your computer, known as a cookie, in order to keep you logged in. If cookies aren't enabled in your web browser, you may have some trouble logging into your account. If you are unable to login, check to make sure cookies are enabled in your browser. Check the browser’s help section on how best to enable cookies on your machine.
How do I download videos on my device?
We currently have download capabilities on the iOS and Android apps. Once downloaded you'll be able to access the content for the lifetime of your active subscription.
To view the releases on your Android or iOS app while not connected to the internet you'll first need to select the video you wish to watch without a connection.
From there, click the offline/sync button to start the download. Once the download is complete you'll be able to disconnect from your connection and access them by going to the the MENU button and then OFFLINE VIDEOS.
To remove videos from your offline library, just swipe on the video towards the left and click the "X".
To download iOS app, visit here: https://itunes.apple.com
To download Android app, visit here: https://play.google.com/
Watch tutorial video on how to manage My List and Offline videos.
Using Chromecast
To cast a workout video to your TV using Chromecast you'll first need to select a workout video and press the play icon to start the video. Once the video is playing, press the Chromecast button on your screen before making it full screen, and select the device you would like to cast to. Once connected, your video will appear on your big screen and your device's screen will update to let you know you are casting.
If you're having trouble casting or cannot see the casting icon, please follow the steps below:
- From your device, open the Google Home app (if you do not have this app, you will need to download it here
- Click on the devices button showing on the top right corner of screen
- Look for your Chromecast - if it's listed then it's on the same network as your device. If it's not then it may be connected to another network. It will need to be connected to the same network as your device to pair correctly.
- Once you've confirmed your Chromecast is on the same network, please open the LES MILLS On Demand app and try casting again!
How do I get the app for Apple TV?
To access LES MILLS On Demand from your Apple TV, you will first need to download the LES MILLS On Demand channel. When the download is complete you will be able to open and sign with your registered email address. Once you have entered your registered email address an activation code will appear - please take note of this code and visit the URL on the screen via your mobile phone or nearby computer to sync your Apple TV with your account. The URL will take you to an activation page and ask you to enter in the unique activation code. Once applied there will be a confirmation message letting you know you're now ready to start watching content on your device.
Watch tutorial video on how to use Airplay on Apple TV.
Using The ROKU app
To access On Demand from your ROKU device, you will first need to add the LES MILLS On Demand channel to your Roku - please ensure you have the latest version of the channel created in May 2018.
- Downloaded channel
- Click to open and sign in using your registered email address
- You will be shown an activation code and an URL to visit (lesmillsondemand.vhx.tv/activate) via your phone or computer
- The page you land on will ask for your email address - please enter this in
- Go to your emails on your mobile device or computer and click on the activation link
- The page will refresh and ask you to enter this code which will link this device to your account
- Once activated, the page will refresh and confirm successful log in. LES MILLS On Demand will refresh on your Roku device and sign you in in so you can begin working out.
Watch tutorial video on how to sign in with Roku.
Navigating Categories
Our videos sit within sub-categories managed by a drop down menu next to the sorting menu in each category. "Full length" or "45 minute" selections reveal our longer classes, "Express" are our classes that are 30 minutes or less, "Remix" are our online exclusive remixed workouts and "Learn" are our educational and tutorial videos.
Watch tutorial video on how to navigate categories.
Community Engagement
There are many ways to communicate on or about LES MILLS On Demand with other subscribers to share your journey, give feedback and find support! SQUAD in the navigation will link you through to our closed Facebook group. FORUMS is a user generated area to find like minded people and engage in challenges, feedback and goal setting. COMMENTS are also enabled on every video so you can let us know what tracks you love, which ones are tough and what you want more of!
Watch tutorial video on how to engage with LES MILLS On Demand online community.
Gift Subscriptions
I am NOT a subscriber, can I purchase a LES MILLS On Demand Gift Subscription?
Absolutely, all you need to do is create an account with us to get started. Follow the steps below:
- Sign up for LES MILLS On Demand
- Select Gift Subscription product to add to cart
- Proceed to registration and enter your billing information
- Select “I am buying to gift to someone”
- Enter your friend’s details
- Enter a personalized message for your gift
- Select the date you would like your friend to receive the gift
- Complete your purchase
Your friend will receive a Gift Certificate email on the date selected with their unique activation code.
If not redeemed within 30 days of purchase, you and your friend will receive a reminder email to redeem gift as soon as possible.
I am an existing LES MILLS On Demand, how do I buy a Gift Subscription?
Follow the three easy steps below:
- Sign into MY ACCOUNT
- Select GIFT SUBSCRIPTION from the top right drop down menu
- Follow the onscreen instructions, then click BUY NOW and complete purchase
You can follow the status of your friend’s subscription on this page and track from a pending subscription to redeemed subscription.
My friend has an existing subscription, will they be able to redeem their Gift Subscription?
Absolutely, they are able to redeem their Gift Subscription with the unique activation code by following these steps:
- Your friend must log into their LES MILLS On Demand account and click MY SUBSCRIPTIONS from the drop down menu
- Click VIEW DETAILS of their current subscription
- Click CHANGE PAYMENT
- Select activation code as the payment method and paste in their unique activation code from their Gift Certificate email
- This will change their subscription over to a Gift Subscription. Any paid time remaining on their existing subscription will be carried over to their new Gift Subscription
GETTING STARTED
Which workout should I do first?
Sometimes it’s hard to know where to start. We have workouts that cater for all levels of fitness. Which program you start with will depend on your current level of fitness, as well as the results you’re after. Check out our full suite of LES MILLS On Demand workouts here to see which ones will help you reach your goals. If strengthening and toning is what you’re after, BODYPUMP is the workout for you. If you’re keen to burn fat and send your cardio fitness through the roof, you can’t go past BODYCOMBAT. Whatever the program, there will be options to start slowly and take low-impact options throughout the workout. Check out our SMARTSTART section for advice on how to get started.
If you’re already exercising regularly and have a good base level of fitness, you might be ready to introduce some HIIT into your schedule with the LES MILLS GRIT Series.
Want to give it a go?
How fit do I need to be to start doing LES MILLS On Demand workouts?
Anyone, of any age or fitness level can work out with LES MILLS On Demand and see awesome fitness benefits. If you haven’t worked out with us before, click on the workout you want to access and watch it first. We mean that… kick back, relax and enjoy the music. Once you’ve seen what you’re about to do, you’ll feel more confident jumping in and giving it a go.
For your first workout, start with just 20 minutes of one workout and see how you go. If you’re tired, and feel like you’re short of breath then that’s enough. You’ll be able to do more next time. For more information on the best way to get started with your new fitness routine, check out our SMART START guide.
What equipment or preparation do I need for a LES MILLS On Demand workout?
Many of the LES MILLS On Demand workouts don’t require any equipment at all. All you need is space to move safely (we recommend at least 6sqm of clear space).
BODYPUMP and LES MILLS GRIT Strength are weights-based workouts that use a barbell and/or weights plates, CXWORX requires a resistance band and weight plates and RPM requires a stationary cycle.
It’s important that you hydrate before and after your workout. You don’t need anything fancy, good old H2O will do the trick.
How do I make sure I’m doing the workouts safely and correctly?
We have a number of videos that will help you master the moves for each program. You should watch these before you start a program for the first time. In addition, each workout contains technique guidance from our instructors - you must listen carefully and follow all guidance.
If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.
You are responsible for exercising within your limits and assume all risk of injury to your person or property.
TYPES OF CLASSES
Strength Training
If you’re looking for a full-body weights workout, try BODYPUMP™.
-It’s for anyone looking to get lean, toned and fit - fast
You will need a barbell with weights and a bench, along with comfortable clothes and supportive shoes. Don’t worry if you’re an absolute beginner; we start you off with light weights and teach you to get stronger. You can even start off doing half classes for the first week. Increase the weights and duration as your strength and fitness increase.
You may be sore the day after you do BODYPUMP for the first few weeks; embrace this feeling! BODYPUMP really challenges all of your major muscle groups. We recommend you do no more than two or three classes a week, with at least a day off.
As long as you have been cleared by your midwife or doctor, BODYPUMP is fine for you to do if you are pregnant. We recommend some modifications to the workout for pregnancy; you can find them here.
Want to give it a go?
Yoga-Fusion
Our two yoga-fusion workouts are ideal for building flexibility, strength and inner serenity.
BODYBALANCE™ is ideal for anyone and everyone. You bend and stretch through a series of simple yoga moves and embrace elements of Tai Chi and Pilates which strengthen your body and lower your stress levels.
BODYBALANCE is a yoga-based class that will improve your mind, your body and your life. It strengthens your entire body and leaves you feeling calm and centred.
Comfortable clothes and something warm to wear during the final relaxation phase are all you need. You don’t need shoes and yoga mats are optional. It’s fine if you’ve never done a yoga. Simply follow the instructors as they will show you all of the appropriate options.
You’ll feel real benefits from doing a class just once a week. Doing two or three classes a week will really help you improve.
BODYBALANCE can help maintain core control and muscle balance when you are pregnant; just check with your doctor or midwife before giving it a go. We recommend some modifications to the workout for pregnancy; you can find them here.
Want to give it a go?
High Intensity Interval Training (Cardio)
LES MILLS GRIT™ Cardio is our 30-minute high intensity interval training workout that improves cardiovascular fitness, increases speed and maximizes calorie burn. It’s designed to challenge your fitness, and there are options throughout the workout so you can modify the intensity.
LES MILLS GRIT Cardio is designed to complement your training schedule, so doing a workout twice a week is enough to give you awesome results. All you need is your usual workout clothes and a big attitude.
LES MILLS GRIT Cardio is designed with set exercises that have safety and science at their core. They’ve all been tried and tested for safety and results. If you have any specific health concerns, check with your doctor first. High intensity interval training is not recommended if you are pregnant.
Want to give it a go?
Core Conditioning
Exercising the muscles around the core of your body, CXWORX™ provides the vital ingredient for a stronger, leaner body. A strong core can help make you better at all the things you do in everyday life.
The moves in CXWORX are simple and you choose the intensity, so it suits any fitness level. For awesome results, we recommend you do it two or three times per week.
All you’ll need is a single weight plate and a resistance tube (available at all leading sports stores). If you don’t have a weight plate, you can use a dumbbell, kettlebell, weight bag, sandbag or medicine ball. Wear comfortable workout clothes and supportive shoes too.
CXWORX can be a great workout during the first and second trimester of pregnancy with some modifications. You can find out more here.
Want to give it a go?
Step Aerobics
Simple step movements on a height-adjustable step, BODYSTEP™ is a full-body cardio workout to tone your butt and thighs.
You will need a step or low bench, along with comfortable clothes and supportive shoes.
This workout will push fat burning systems into high gear and the muscle conditioning tracks will shape and tone your body. You can burn up to 620 calories* in a 55-minute step workout.
New to BODYSTEP? Don’t worry, there are options to suit everyone. If you’re using a height-adjustable step, start with a low step height. Focus on your feet before trying the arm movements and follow the options provided by the on-screen presenting team. It usually takes a few BODYSTEP workouts before you start to feel comfortable.
Safety is our number one priority, so we recommend talking with your doctor or midwife who will advise you appropriately as they have the best knowledge of your medical history.
Want to give it a go?
*Caloric expenditure and aerobic demand of BODYSTEP, BODYATTACK, BODYCOMBAT and RPM. Lythe, J. Pfitzinger, P. Unisports Centre for Sport Performance 2000.
Indoor Cycling
RPM™ is a cycling workout that delivers maximum results with minimum impact on your joints. All you need is a stationary bike. Tune in to some great music and get your pedals spinning as your instructor takes you on a journey of hill climbs, sprints and flat riding. You control your own resistance levels and speed so you can build up your fitness level over time.
The key to RPM is having your bike set up correctly - be sure to do this before you start. Some of the tracks in RPM involve getting off the bike seat. If this doesn’t work on your bike you can stay seated.
Most home bikes only require regular footwear, but if you have pedals designed for cycling shoes, you’ll need those too. If you’re unsure, unscrew your pedals and take them into your local cycling store - they can help you out.
We recommend you do RPM two or three times a week to get great fitness results. RPM can be a great workout during pregnancy, you may have to reduce the intensity and avoid some of the climbs out of the saddle - remember to chat with your doctor or midwife first.
Want to give it a go?
Martial Arts
BODYCOMBAT™ is a high-energy martial arts-inspired workout that lets you punch and kick your way to fitness and burn up calories, fast. It’s perfect for releasing stress - you’ll have a blast and feel like a champ.
All you need for a BODYCOMBAT workout is light, supportive shoes, and a whole lot of energy and enthusiasm. For awesome results, we recommend you do BODYCOMBAT two to three times per week.
You don’t need any kind of martial arts experience. The instructors will demonstrate simpler and lower impact options for every move, so you can progress at your own pace and get an awesome workout at the same time.
We don’t recommend BODYCOMBAT during pregnancy.
Want to give it a go?
Dance Fitness
A fun-loving, insanely addictive dance workout, SH’BAM™ is an ego-free zone – no dance experience required. All the moves are relatively simple, so even the most inexperienced dancer will pick them up in no time. Prepare to have fun and let go!
You can do a SH’BAM workout as often as you like. Absolutely anyone of any age or fitness level can SH’BAM. Your instructor will guide you through a series of simple yet sassy dance moves, all set to a party playlist.
You don’t need anything other than comfortable clothes and light, supportive footwear. Safety is our number one priority, so we recommend talking with your doctor or midwife first if you are pregnant.
Want to give it a go?
Kids and Teens
LES MILLS On Demand offers BORN TO MOVE™ classes for young people free – no subscription required. Featuring music and moves for kids and teens, BORN TO MOVE combines fun and fitness in way that children love. These classes inspire movement, innate joy and build self-esteem.
BORN TO MOVE caters for any child between the ages of 2-16 years. Each of the age-specific classes feature age-appropriate moves and music that have been tested with young people and are designed to help create positive physical habits.
Each class is carefully crafted to safely meet the unique developmental needs of that age group and draws on the latest developmental research. Of course, your child won’t notice – they’ll be too busy having fun.
TECHNOLOGY
How do I access LES MILLS On Demand?
To access LES MILLS On Demand from your computer or connected TV device, you will need a high-speed broadband connection. We recommend at least 1.5 MB/sec.
LES MILLS On Demand recommends using the following browsers:
- FOR WINDOWS: Internet Explorer 9.0 or greater, that latest version of Mozilla Firefox or the latest version of Google Chrome.
- FOR MAC OS X: Safari 8.0 or greater, the latest version of Mozilla Firefox or the latest version of Google Chrome
To access LES MILLS On Demand from our mobile, you will need Wi-Fi or a minimum 3G connection. Note that mobile data connection speeds and streaming quality will vary by carrier.
What devices can I use to stream LES MILLS On Demand?
LES MILLS On Demand lets you do your workouts on the most popular devices. In addition to this website, LES MILLS On Demand workouts are available through our free apps on:
- Smartphone: iPhone, Android phone,
- Tablet: iPad, Android tablet, Kindle Fire tablets,
- TV streaming: Amazon Fire TV, Roku, Apple TV4, Android TV, some Samsung Smart TVs, and
- Gaming console: Xbox 360, Xbox One
You can also cast your workouts to Apple TV from your Apple devices and Chromecast from your computer and Android devices.
Search on 'LES MILLS On Demand' in each device's app store to find our app. If our app does not appear when you search in the app store, the app is not available for your particular version of that device.
How do I stream MILLS On Demand on my TV?
Samsung TV
What you’ll need:
- Compatible Samsung Smart TV (2012-2016) that is connected to the internet
Set up:
- Press the Smart Hub button on your Smart Control remote to go to the Samsung Home screen.
- Select Apps and then select the Magnifying Glass icon.
- Alternatively you can browse the ‘Lifestyle’ category.
- Enter “Les Mills On Demand" using the onscreen keypad and then select Done.
- You will see an install prompt in the bottom corner of your screen, and select OK to continue
- When the app is done installing, select Run
- After the LMOD app opens, go to the Account section & enter your email and password
Apple TV4
What you’ll need:
- Apple TV4 that is connected to the internet
Set up:
- Open the App Storeapp from your Home screen.
- Swipe over to the Search
- Enter “Les Mills on Demand" using the virtual keyboard
- Swipe to the LMOD app & click on the app icon.
- Select Get (free with in-app purchase) app and then select Buy to confirm.
- Once you've downloaded the LMOD app, you can launch it by selecting the LMOD icon from your Home screen
Apple Airplay
What you’ll need:
- Apple TV
- Compatible MacBook, iPad or iPhone
- Ensure both devices are on the same Wi-Fi network
- If you haven’t used AirPlay in a while, its best to resync both devices.
Set up:
- On your iOS device, swipe up from the bottom of your screen to access Control Center. For MacBooks, the airplay button in the control bar.
- Select AirPlay and select the name of the device you want to stream the workout to.
Chromecast
What you’ll need:
- Google Chromecast device plugged into your TV
- Android or iOS device with LMOD app installed (include links to stores)
- The Chromecast device & Android/iOS device must both be on the same WiFi network. If you haven’t accessed Chromecast in a while it’s best to check both devices connection and resync to ensure they are both connected to same network.
With Android or iOS devices:
- Open the LMOD app on your Android or iOS device
- Select a workout to watch, once the video starts playing, select the Chromecast icon in the bottom right corner
- Select which Chromecast device to cast to
- The video will begin playing on your TV
Note: Due to the wide variety of Android devices and user configurations, we cannot guarantee optimal streaming on Chromecast for every device combination.
On a laptop or PC with a Chrome browser:
- Using a Chrome browser with the Google Cast extension installed
- Navigate to lesmillsondemand.com & sign in
- Select the Cast button in the top right & choose which Chromecast device to cast to
- Your browser tab will now be casting to the TV
- Select your workout & maximise the video player for optimal viewing
Roku
What you’ll need:
- Roku device
Set up:
- From the Roku home screen, select “Streaming Channels”
- Navigate to Search Channels and type in LES MILLS On Demand
- Select ‘Add Channel’
How many devices in a household can stream LES MILLS On Demand?
We want everyone to benefit from better fitness, so a LES MILLS On Demand subscription can be used by anyone in your household. Up to 3 devices in the same household can access workouts at the same time using the same login information.
Why can’t I watch videos?
Trouble with watching LES MILLS On Demand videos can be caused by slow internet connections, an interrupted connection to your home network, you being logged out of LES MILLS On Demand, or too many people with the same login information trying to access LES MILLS On Demand videos at the same time. In rare cases, the LES MILLS On Demand video delivery network may not be available at that time.
For network connectivity issues, see our troubleshooting section below.
For simultaneous connections, LES MILLS On Demand allows 3 videos being streamed concurrently using the same login information.
Can you help me troubleshoot my internet connection?
Poor internet connectivity causes most issues while streaming videos. Frequent pauses during videos, problems starting the LES MILLS On Demand app, error messages, or issues playing videos on your device generally indicates a slow or interrupted internet connection.
Thankfully, we have some methods below to resolve most connection issues. If you complete the steps we’ve outlined and you’re still having problems, we suggest you reach out to your internet provider. They should be able to determine if your connection and router are best set up to network with the devices on your home network.
- Test the internet connection speed on your home network
- From any web browser on your home network, go to a internet speed test site, such as www.speedtest.net (note that LES MILLS On Demand has no connection or relationship with speedtest.net or its services)
- Ensure your connection speed is at least 1.5MB/sec.
- Restart your home network
- Turn off the device you’re using to access LES MILLS On Demand
- Unplug your modem and router (if you have one) for at least a minute
- Plug your modem in again and wait until no new indicator lights come on
- Plug your router in again and wait until no new indicator lights come on
- Turn on your device and try streaming videos on LES MILLS On Demand again.
- For computers and connected TV devices, connect your device directly to your modem
- Turn off the device you’re using to access LES MILLS On Demand
- Unplug your modem for at least a minute
- Connect your modem with your device using an ethernet cable
- Plug your modem in again and wait until no new indicator lights come on
- Turn on your device and try streaming videos on LES MILLS On Demand again.
- If LES MILLS On Demand is working correctly now: it’s likely your router is causing the issue.
- If LES MILLS On Demand is still not working correctly: you should check with your internet provider to determine if the modem and their internet service is working properly.
- For mobile devices, try another internet connection
- Connect to another wifi network at a friend’s house or public access point
- Try streaming videos on LES MILLS On Demand again
- If LES MILLS On Demand is working correctly now: it’s likely your home network is causing the issue.
Do cookies need to be enabled on my computer?
Yes. LES MILLS On Demand stores some information on your computer, known as a cookie, in order to keep you logged in. If cookies aren't enabled in your web browser, you may have some trouble logging into your account. If you are unable to login, check to make sure cookies are enabled in your browser. Check the browser’s help section on how best to enable cookies on your machine.
How can I control how much data LES MILLS On Demand uses?
Higher quality video uses more bandwidth than lower-quality video, and LES MILLS On Demand automatically adjusts to play the highest quality video available on your connection speed. If your service provider applies a bandwidth or data cap to your Internet service, you can change the video quality to a lower setting to consume less data when you watch videos on our website.
After you start any video, mouse over the video quality setting in the lower right corner of the video. Change the quality to 480p to consume the lowest amount of data available for the video.
Why does my video display a ‘No Visible Sources' error message when trying to play a workout?
We occasionally see this error and it usually points to your Adobe Flash Player needing to be updated or installed. We suggest you try another browser such as Chrome, and see if you can get the videos to play, or you can try updating your Flash Player.
To update your Flash Player, please visit https://helpx.adobe.com/flash-player.html and click the “Check Now” box to see if Flash is installed for your browser. If you do not have Flash Player installed, you can simply download it from the site link above.
If you have the most recent version of Flash installed, please ensure its enabled under your browser settings:
Internet Explorer: Go to Settings -> Manage Add-ons and ensure Shockwave Flash is enabled
Google Chrome: Go to Settings -> Content settings and ensure under Flash the "Allow sites to fun Flash" is selected
Firefox: Under Tools -> Add-ons, ensure Shockwave Flash is "Always Activate"
Safari: Preferences -> Security -> Plug-in settings
EXERCISE SAFETY
When should you not do LES MILLS On Demand?
Safety is our number one priority. It’s advisable to seek medical clearance before starting any new exercise or nutrition program. In particular, if you have any of the following conditions:
- Heart disease
- Diabetes
- Hypertension
- Obesity
- Musculo skeletal disorders that reduces your ability to perform exercise
We do not recommend attempting LES MILLS On Demand workouts if you have a history of knee, ankle, wrist, shoulder, joint, or spinal (back or neck) problems or injuries.
You must be 18 years or over to do the LES MILLS On Demand workouts.
How do I make sure I’m doing the workouts safely and correctly?
We have a number of videos that will help you master the moves for each program. You should watch these before you start a program for the first time. In addition, each workout contains technique guidance from our instructors - you must listen carefully and follow all guidance.
If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.
You are responsible for exercising within your limits and assume all risk of injury to your person or property.
BILLING AND ACCOUNTS
How do I cancel LES MILLS On Demand?
You can cancel your LES MILLS On Demand subscription at any time in the My LES MILLS On Demand Subscriptions section of My Account. You will need to login first to be able to access My Account. Select ‘My subscriptions’ in the drop down under ‘My Account’ at the top of the page. Then click ‘View’ next to your subscription type.
What is your refund policy?
LES MILLS On Demand offers a free 10-day trial to all new customers to try out our entire portfolio of workouts, articles, and schedules. If you’re not satisfied within the 10 days, you can cancel your account before your trial ends and you will not be charged. Since everyone starts with a free trial, we do not offer refunds on subscriptions.
How do I use PayPal to pay for LES MILLS On Demand?
For new users
- During sign up you will be asked to select your payment method. You can choose PayPal as a payment choice.
- During the ‘Order review’ step you’ll then be asked to start your subscription with PayPal.
- Follow the PayPal prompts to log into your Paypal account and select your payment method.
- Your PayPal account will be used from your next payment date and the charge will appear on your statement as Les Mills Media Ltd.
For existing users
If you’ve chosen to pay by credit card and would like to change your payment method to PayPal, please follow these steps.
- Go to ‘Account Dashboard’ in your Account Information
- Click ‘View Details’
- Click ‘Change Payment Details’
- Accept the T&C for account information, click ‘Continue’
- Change your payment choice to PayPal
- Follow the PayPal prompts to log into your Paypal account and select your payment method
- Your PayPal account will be used from your next payment date and the charge will appear on your statement as Les Mills Media Ltd.
What currency will be used to charge my card?
We do our best to charge your card in your local currency. In some countries, we are not able to charge you in your local currency and will offer the subscription to you instead in US Dollars or Euros. Regardless, we will clearly show you which currency your card will be charged when you go through the checkout process.
The cost of my monthly subscription differs to the cost advertised. Why is this?
We know that at-home workouts are a great complement to regular gym activities and are partnering with fitness facilities so that they can offer quality at-home exercise as part of their membership.
If you have secured a LES MILLS On Demand subscription via a promotion from your health club or gym, you may find your subscription price is different to that advertised. Affiliated clubs and their members are eligible for a discounted LES MILLS On Demand subscription that is applied during the registration process.
If you’re a club member and are keen on securing a discounted rate, please talk to your club directly to find out if they are affiliated with LES MILLS On Demand.
How does LES MILLS On Demand charge my account?
LES MILLS On Demand is a monthly subscription service and will charge you every month on the date you sign up. If your subscription starts with a free trial period, we will not begin charging your card until after your free trial ends. You must cancel 24 hours prior to your subscription renewal or end of trial to prevent being charged. If you would like to know your subscription end date, recent purchases, or payment history you can visit My Account.
How can I find my payment history?
You can view your payments at any time from the My LES MILLS On Demand Subscriptions section of My Account. You will need to login first to be able to access My Account. Select ‘Account Information’ in the drop down under ‘My Account’ at the top of the page.
How many devices in a household can stream from one account?
We want everyone to benefit from better fitness, so a LES MILLS On Demand subscription can be used by anyone in your household. Up to 3 devices in the same household can access workouts at the same time using the same login information. However, if you think someone is using your login information without your permission, you should immediately change your password in the My Account section so that no one can access your subscription without your permission. If you suspect more fraudulent activity, please contact us and we will investigate.
How do I update my LES MILLS On Demand account information?
You can update your personal and payment details at any time from the My Profile section of My Account. You will need to login first to be able to access My Account. Select ‘Account Information’ in the drop down under ‘My Account’ at the top of the page. Don’t forget to save your changes.
I'm seeing charges from LES MILLS On Demand that I did not authorize.
If you do not recognize charges coming from Les Mills or you suspect someone has subscribed to LES MILLS On Demand with your payment information without your consent, please contact us immediately. We take fraud and identity theft very seriously at Les Mills. We can immediately cancel the fraudulent account, and at your request, also block any further charges to your LES MILLS On Demand account.
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