ABOUT

What is LES MILLS On Demand? 

Where is LES MILLS On Demand available? 

Are all LES MILLS On Demand workouts included in my subscription? 

Who are the instructors in the videos? 

Can I use LES MILLS On Demand when I travel? 

Can I try it out before I buy a subscription? 

How do I cancel LES MILLS On Demand? 

Using the platform

How do I log in? 

I still haven't received my activation email 

Do cookies need to be enabled on my computer? 

How do I download videos on my device? 

Using Chromecast 

How do I get the app for Apple TV? 

Using The ROKU app 

Navigating Categories 

Community Engagement 

Gift Subscriptions

I am NOT a subscriber, can I purchase a LES MILLS On Demand Gift Subscription? 

I am an existing LES MILLS On Demand, how do I buy a Gift Subscription? 

Can I choose which date the Gift Subscription is sent to my friend? 

My friend has an existing subscription, will they be able to redeem their Gift Subscription? 

My friend has an existing subscription, will this be cancelled when they redeem their Gift Subscription? 

Which countries are Gift Subscriptions available? 

How would I know if my friend has redeemed their Gift Subscription? 

GETTING STARTED

Which workout should I do first? 

How fit do I need to be to start doing LES MILLS On Demand workouts? 

What equipment or preparation do I need for a LES MILLS On Demand workout? 

Can I bookmark my favorite LES MILLS On Demand classes? 

How do I make sure I’m doing the workouts safely and correctly? 

TYPES OF CLASSES

Strength Training 

Yoga-Fusion 

High Intensity Interval Training (Cardio) 

Core Conditioning 

Step Aerobics 

Indoor Cycling 

Martial Arts 

Dance Fitness 

Kids and Teens 

TECHNOLOGY

How do I access LES MILLS On Demand? 

What devices can I use to stream LES MILLS On Demand?  

How do I stream MILLS On Demand on my TV? 

How many devices in a household can stream LES MILLS On Demand?  

Why can’t I watch videos? 

Can you help me troubleshoot my internet connection? 

Do cookies need to be enabled on my computer? 

How can I control how much data LES MILLS On Demand uses? 

Why does my video display a ‘No Visible Sources' error message when trying to play a workout? 

EXERCISE SAFETY

When should you not do LES MILLS On Demand? 

How do I make sure I’m doing the workouts safely and correctly? 

Can I do LES MILLS On Demand workouts while pregnant? 

BILLING AND ACCOUNTS

How do I cancel LES MILLS On Demand? 

What is your refund policy? 

What credit or debit cards can I use to pay for LES MILLS On Demand? 

How do I use PayPal to pay for LES MILLS On Demand? 

What currency will be used to charge my card? 

The cost of my monthly subscription differs to the cost advertised. Why is this? 

How does LES MILLS On Demand charge my account? 

How can I find my payment history? 

How many devices in a household can stream from one account? 

How do I update my LES MILLS On Demand account information? 

I'm seeing charges from LES MILLS On Demand that I did not authorize.